TEKsystems Global Services Announces Strategic Investment in Now Assist, Expanding Partnership With ServiceNow
March 31, 2025 | HANOVER, MD
A renewed, advanced partnership with ServiceNow will deliver agentic AI-powered solutions through Now Assist.
(HANOVER, Md., March 31, 2025) – TEKsystems Global Services (TGS), a leading provider of business and technology services, announced a renewed and advanced partnership with ServiceNow to deliver AI-led solutions through Now Assist. The offerings will integrate AI capabilities to improve IT productivity and help customer service teams work more efficiently.
By leveraging ServiceNow’s Now Assist for IT Service Management (ITSM) and Customer Service Management (CSM), TGS can maximize IT agent productivity and accelerate customer resolution speed while simplifying the end-to-end experience and optimizing processes.
“Through our trusted collaboration with ServiceNow and implementation of their latest offerings, we’re able to deliver purposeful and powerful automation to any corner of any business,” said Ryan Skains, vice president at TGS. “Combining Now Assist’s game-changing agentic AI capabilities with our AI expertise will allow our customers to realize their transformation goals even faster.”
Now Assist for ITSM empowers enterprise IT leaders to take control of their IT experience. Through preconfigured AI agents built and trained on machine learning, Now Assist for ITSM dramatically improves agent productivity and the employee experience, all on one platform, with predictive outcomes that lead to faster resolution. Now Assist for CSM streamlines the customer service process from beginning to end. By rapidly generating summaries for cases and chats, Now Assist for CSM reduces manual work and allows agents to resolve customer issues faster. Customers also benefit from an improved self-service experience, with access to resources that help them find answers fast, leading to higher case deflection and cost reduction.
As a ServiceNow Elite Partner, TGS brings experience and subject matter know-how to help customers drive results from their ServiceNow initiatives. From integration to optimization, TGS tailors their services to help customers stay ahead of the curve, accelerate the adoption of ServiceNow solutions and progress toward true business transformation.
For more information about the TGS and ServiceNow partnership, visit TEKsystems.com.
For media inquiries, please contact Kierstin O’Guinn.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers— including 80% of the Fortune 500—across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
