Partnership Specialization
google cloud Contact Center AI
Support an international customer base with responsive, intelligent virtual assistance programs. How? Through the power of Google Cloud CCAI. Improve customer experiences and augment your existing call center resources with solutions trained to deliver answers faster and track performance for future growth.
Our approach
As a Google Cloud Premier Partner, we support the full spectrum of Google Cloud initiatives. This includes generative AI, data analytics and infrastructure, which can be combined to deliver a superior customer experience through the power of next-gen virtual assistants. We can help you build, deploy and maintain multilingual chatbot solutions that not only help your customers but provide you with valuable insights into user behavior.
services
- Virtual Agents With Dialogflow
- Multilingual and Multimodal Virtual Assistants
- Analytics With Contact Center AI Insights
- Agent Assist Enablement Services
Capabilities
Supercharging Contact Center Modernization With Generative AI
Virtual Agents With Dialogflow
Reimagine the customer experience with virtual agents that provide 24/7 service, supercharged by large language models (LLMs). This versatile approach allows you to create personalized experiences across various platforms—all to better assist your customers’ unique needs, freeing them from the monotony of bots. We’re here to help you create the logic and processes necessary to integrate virtual agents into your existing system.
Contact Center AI Platform
Access AI-leading CCaaS featuring workforce optimizations to include virtual agents based in human-language machine learning to improve interactions and insights into customer behavior. By leveraging our CCAI expertise, we can support the integration into your existing platform and implement key optimizations that enhance the digital experience.
Agent Assist
Take your live agents to the next level. Our Agent Assist services can help you implement virtual workflows to enhance human capabilities by providing real-time support, improved efficiencies and more consistent interactions—driving customer satisfaction through better and faster resolutions. We’ll partner with you to automate AI-driven improvements to streamline and enhance the agent experience.
CCAI Insights
Our CCAI services can help you analyze contact center performance to drive continuous CX improvements. Through identified call drivers, analyzed sentiment and aggregated frequently asked questions (FAQs), managers have access to informed insights that prompt solutions—like AI routing that integrates real-time data from multiple sources, auto-creating FAQs and enabling small talk—improving efficiency and speed.
Thinking forward
Explore the Next Generation of Customer Support
Let’s talk about what AI can do to enhance your contact center operations.