A Story of Owning Change

The challenge: Customer-Wide Modernisation

As part of their platform modernisation roadmap, our client’s India entity kickstarted key strategic initiatives to enhance their service offerings to B2B and B2C customers. This included upgrading their CRM, sales services, customer support, marketing solutions, and enterprise commerce platforms.

While our client engaged several system integrators and outcome-based service providers, they wanted a more cost-effective solution to fulfil their project resourcing requirements, without compromising on quality. In addition, they needed access to specialists in different technologies including Salesforce, Microsoft Dynamics 365, Oracle ECC, SAP S/4HANA, Magento, and Marketo. Lacking the expertise in-house to drive these platform modernisation initiatives, our client was prompted to explore strategic alternatives and external resourcing options.

Our proposal: All-Star Team of Domain Experts

Leveraging our 9+ years of partnership, TEKsystems was engaged to support the resourcing requirements for multiple programmes of work. Upon scoping our client’s hiring needs, we understood that quality and cost-effectiveness were of paramount importance to them. Our specialised delivery team used targeted sourcing strategies and a referral-based approach to identify high-calibre resources with expertise in the specific technologies that our client used.

To bridge the existing gaps, we focused on sourcing and shortlisting resources who had extensive experience working in enterprise-scale environments and driving application modernisation initiatives of similar complexity and scale to that of our client. This was pivotal in minimising the time-to-productivity and accelerating project delivery.

During our rigorous up-front screening process, our delivery team assessed the critical thinking, problem-solving, and out-of-the-box cognitive abilities of all potential resources. This ensured that we not only deployed resources with strong technical backgrounds, but those possessing the intelligence and solution-oriented mindset to resolve the complex implementation challenges faced by our client.