Inavero Names TEKsystems to Best of Staffing™ Lists
by: TEKsystems on Feb. 8, 2013
Relationships are at the heart of TEKsystems’ business. We form relationships with our clients, understanding their needs and then addressing them with the right IT staffing, talent management or services solutions. We form relationships with our consultants, learning their aspirations and their skills and then matching them to clients’ opportunities based on that knowledge.
In short, we judge our performance by how our clients and consultants respond to our unique culture and approach to business. Therefore, TEKsystems takes great pride in having been named to Inavero’s Best of Staffing™ Client and Best of Staffing™ Talent lists once again.
Presented by Inavero and CareerBuilder, the Best of Staffing award is bestowed annually upon those receiving the highest customer satisfaction scores from clients and job seekers. Less than one percent of staffing providers are honored with Best of Staffing status each year.
For these awards, Inavero surveyed clients and consultants to assess participating staffing firms’ industry and business knowledge, partnership, communication, honesty and other key customer service attributes. The results of these surveys were used to assign each firm being considered a Net Promoter Score®, defined by subtracting the percentage of respondents scoring the firm 0 to 6 out of 10 (the highest possible score) from the percentage of respondents giving the firm a 9 or 10.
TEKsystems garnered a Client score of 61.3 percent, compared to an industry average of 17 percent. For the Talent list, TEKsystems achieved a score of 49.8 percent, while the industry average was 30 percent. More than doubling the industry averages, our Net Promoter Scores resulted in TEKsystems being added to both the Client and Talent lists once again.
We would like to thank all clients and consultants that participated in Inavero’s survey and provided their honest feedback regarding our level of service. The responses of both populations we serve validate our approach while identifying areas where we can grow and improve.
Read our press release for more about Best of Staffing™ and TEKsystems’ inclusion on this year’s lists.